Revised 10/24/2024

YOUR CONSENT IS REQUIRED

When placing an order for any PrimeMyBody product(s), You, agree to and acknowledge you have read PMB's Terms of Use, Shipping & Claims Terms and Conditions.

EMAIL NOTIFICATIONS

PMB will send email notification with confirmation of the order placed, and as soon as the order ships the Customer will then receive an email with tracking details. Email(s) will be sent to the address submitted with the order.

PLACING AN ORDER, PROCESSING, PRODUCT DELIVERY AND INSPECTION

Placing Your Order

An order may be placed for product(s) that PMB has posted for sale. In the event a product is on back order or out of stock and PMB is accepting orders, you agree to the terms posted for placing an order for such product.

Order and Payment

Once your order is confirmed, you will receive an email confirmation that your order has been received, and we will start processing your order for fulfillment. If you do not receive a confirmation email for your purchase, then check your Virtual Office to see if your order is listed under My Orders. If there is not an order listed in your VO, then your order did not process properly. See our FAQ for more information on ordering and payment processing.

Shipping Address

It is your responsibility to ensure you make proper arrangements to receive your shipment at the address indicated in your order. This includes ensuring proper input of shipping address at time of placing your order. Your order will be shipped to the address you indicate in the order path. If you already have a PMB account, and no alternate address is indicated in the order path, your order will be shipped to the address on file, associated with your PMB account. Once your order is placed, shipping address cannot be changed, as orders are uploaded to fulfillment in real time.

Shipping Notification

Once your package has been processed for shipping, a notification will be sent to the email indicated in your account with the items being shipped and the associated tracking number, with which you can track package delivery progress.

Shipping Time

If your delivery does not arrive within 15 days of emailed shipping notification, please contact support through your virtual office.

Shipping Policy for FOCUS and CALM Hemp Extracts

FOCUS and CALM hemp extracts are produced in small, handcrafted batches to maintain optimal freshness, potency, and effectiveness. Due to this careful process, fulfillment and shipping times may be extended. Orders containing FOCUS or CALM products may take up to 3.5 weeks to ship.

If product is delivered and left at your place of business, residence, at your home or office doorstep, facility, residential or business complex or in your mailbox, in a PO Box or package collection box, or in a usual place of delivery by the courier, the product is considered delivered and your responsibility.

Product Inspection

It is your responsibility to visually inspect all goods upon receipt. If the package appears to be damaged, DO NOT open the package, but immediately take pictures of the packaging. Once you open the package, a proper visual inspection should be conducted prior to breaking of any safety seals, opening or consuming any product. Product will not be considered for replacement if the seal(s) is/are intentionally broken, product opened or consumed. Look for product shortage, breakage, leakage or tampering. If a visual inspection reveals any of these, immediately take pictures to document the issue, including pictures of the product and its manufacturing lot/batch detail, and send this information to PMB support. Include your invoice number and a detailed description of the issue. Contact support through your virtual office.

SHIPPING OF SMARTSHIP ORDERS

PMB offers a monthly product smartship program, whereby Customers have the opportunity to schedule a delivery of products they select to be processed for shipment on the same date every month. Your credit card is billed monthly on the date the smartship is processed. Smartship can be cancelled at any time in the virtual back office, BUT only prior to the smartship date.

Once smartship payment is confirmed, your order will be processed, fulfilled and shipping protocol will begin, and your order will be processed according to the terms herein. In the event of a failed credit card transaction or a decline in processing the monthly smartship, an email will be sent to rectify the situation. Upon a third unsuccessful attempt to complete billing, your smartship will be cancelled in the system and will need to setup another smartship with updated credit card information.

SmartShip Policy for FOCUS and CALM

All SmartShip orders containing FOCUS and/or CALM will be processed as part of our rolling small-batch production schedule. This procedure is designed to prioritize expedited shipment immediately following production while ensuring product freshness and quality are maintained.

INSURANCE CLAIMS

PMB insures the full value of every order – to include lost, damaged and shortage of goods – and the cost of shipping. Any claims for damaged or shortage of goods SHALL and MUST be made within 3 days (72 hours) of delivery confirmation. Claims for damaged goods or shortage of goods shall not be considered after 3 days. In the event product has not arrived to your designated shipping address after 15 days of shipping notification, you may file a claim for lost goods.

Filing a Claim

To file an insurance claim, log into your virtual back office and go to your Support Portal. Click on Claim from the top menu. Two items are necessary to file a claim – 1) An affidavit from you, the Customer, with an electronic signature affixed, verifying the nature and veracity of your claim, as well as a copy of the invoice (which can be accessed in your virtual office). The affidavit will automatically be accessed once you open the link to file a claim.

30 Day Customer Guarantee Policy

30-Day Money Back Guarantee: We proudly offer a 30-day satisfaction guarantee. That means you have thirty days after receiving your item to request a return label and a refund, even if the item is opened!

Note: if returning an item, an $8.50 shipping fee is issued to return the item with a prepaid label. We do not offer refunds on the ONE80 Lifestyle Reset.

Once we’ve received your return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Initiating a return of your Smartship order, will result in the cancellation of your monthly Smartship.

SmartShip Agreement

One or more items in your cart are part of a recurring SmartShip subscription. By completing your payment, you agree to automatic monthly charges. Failed payments will trigger up to two additional attempts; if all attempts fail, the SmartShip will be canceled, and a new subscription will be required.

AGREEMENT ACKNOWLEDGEMENT

By placing and confirming your order, you agree to and acknowledge you have read PMB's Terms of Use, and Shipping & Claims Terms and Conditions.